Are the shipping times guaranteed?Quynh NhuWhen you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.
Frequently Asked Questions
Can I cancel/make changes to the order I just placed?Quynh NhuIt is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 1-2 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.
Can I place a COD order?Quynh NhuNo, we do not accept COD orders. All orders must be paid for at the time of purchase.
Do you accept returns?Quynh NhuWe gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.
Do you ship internationally?Quynh NhuUnfortunately, currently we are shipping within the US only.
How do I place my order?Quynh NhuOrdering online from Lespetitschapelaisnyc.com is easy! When viewing an item, simply select the attributes and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Cart, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
How secure is my personal information?Quynh NhuYour personal information will definitely secure. We will, however, use commercially reasonable security practices to ensure that your personal information is kept confidential and secure, and that the appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented. We may share your information with our legally affiliated entities. If we are merged, or in the event of a transfer of our assets, Site or operations, we may disclose or transfer your personal information in connection with such transaction. For more information please have a look at part – Privacy Notice at the bottom of the website.
What kinds of payment are accepted?Quynh NhuAt this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.
Will my order arrive in one go?Quynh NhuIt depends on your order. Because we send your products as soon as they’re ready, you might receive items separately. If you don’t see all your products in the first package to arrive, expect another package to come with your remaining product(s). You can email us to get all information of your tracking numbers.